Privacy Policy

WebChatKit ("we," "us," or "our") is committed to protecting the privacy and security of your personal data and the business information you entrust to our platform. This Privacy Policy describes how we collect, use, process, and disclose your information, including personal data, in conjunction with your access to and use of our platform, APIs, and embeddable chatbot widgets.

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1. Information We Collect

We collect information in three categories when you interact with our services:

• Account Information: Personal identifiers such as your name, business email address, and encrypted passwords when you register an account.
• Knowledge Base & Training Data: Custom textual content, FAQs, documentation, URLs, and business guidelines that you submit or request our crawler to fetch to train your AI model.
• Chat Logs and Analytics: Interaction logs between website visitors and your embedded chatbot widget, including query text, response status, timestamps, and randomized visitor session identifiers.

2. Processing of Data and AI Integrations

We use state-of-the-art Large Language Models (LLMs) and vector embedding models provided by third-party processors (such as OpenAI and Google Cloud) to generate custom answers.

Data Safeguards: All data transmitted to our AI API processors is encrypted in transit and handled under strict data processing agreements. Under these agreements, your proprietary business training data and visitor queries are processed temporarily to construct answers and are **never** stored permanently by the processors or used to train public base models.

3. How We Use the Information

We process collected data to fulfill our contract with you and based on our legitimate business interests:

• To provision, configure, and maintain your custom AI chatbot instances.
• To render analytics, conversion metrics, and query logs in your dashboard.
• To perform system monitoring, threat detection, and prevent malicious script injection or API abuse.
• To issue service updates, billing notifications, and respond to support tickets.

4. Data Security and Standards

We implement rigorous administrative, technical, and physical security measures to protect your information against unauthorized access, loss, destruction, or alteration. All connection requests, dashboard operations, and public widget transactions are encrypted using industry-standard Transport Layer Security (TLS/SSL) protocols.

5. Data Retention

We retain your account details and training data for as long as your subscription is active. Chat logs and analytics histories are stored for service reference and dashboard analytics; you may request complete deletion of your account and associated chat histories at any time by contacting us.

6. Cookies and Tracking

We use cookies and similar session tokens to authenticate users on the dashboard, remember workspace preferences, and ensure service stability. You can adjust your browser settings to refuse cookies, though some dashboard capabilities may fail to function correctly.

7. Rights Under GDPR and CCPA

Depending on your location, you may have rights to access, correct, delete, or restrict the processing of your personal data. We act as a "data processor" for the training information and chat logs you collect via our widget, and you act as the "data controller." We will cooperate with you to fulfill consumer requests in accordance with privacy laws.

8. Contact Information

For questions, privacy requests, or complaints regarding this policy or our data practices, please contact us via email at workmail.hadi@gmail.com.